MEST & KIC
Project managed the implementation of Adobe media player to transform video and photography display on all sites. Mixed media viewer implementation was showcased as part of the 'Boost mobile conversion: Top rated rich media experiences revealed' workshop at 2016 Adobe Summit.
Successfully transitioned customer service management on social channels from an external agency to inhouse operations - an annual saving of £56k
Project managed the implementation of Live Chat on the website which drove +25% conversion and +43% AOV
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